McCartan Lettings joins national award scheme recognizing the best estate and letting agents in the country.
McCartan Lettings the Swansea based Letting Agent has joined the Estate and Letting Agent Awards scheme which recognizes the best agents in research conducted through homebuyers, sellers and Landlords around the country.
The scheme measures the quality if customer service provided by agents through the homebuying, selling and renting process.
Phil Spencer, presenter of channel 4’s Location Location property programme says “I’ve been involved with the scheme fir 6 years now and absolutely believe it to be the most relevant in the current market. The fact that customers are the judges and they determine the winners makes the awards unique. The customers are the ones who experience the service levels of agents on a daily basis, so they are in a unique position to assess their performance.”
Any agent that registers fir te scheme is making a public pledge that they are focused on providing the best possible service to their clients whether they be buying selling or renting through the agent” says Simon Brown, Managing Director if Awards For Business who run the national scheme. “In a difficult markets customers need to be certain agents are working their hardest to earn their fees.”
Hannah McCartan, proprietor of McCartan Lettings and Property Management said “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide and this is a great way to demonstrate how good we really are.”
The national scheme is backed by the Royal Institute of Chartered Surveyors (RICS). David Dalby, Residentail director at RICS, said “This is the fith year that RICS have been involved with the awards, which we support because the results are based soley on customer satisfaction rather that the opinions of a judging panel.”
“To win and Estate or Letting Agnet of the Year Award, a firm has to demonstrate a consistently high level of service and, to achieve this, they must ensure that staff follow theose standards of efficiency, good communication and transparency that differentiate the exceptional agent from the ordinary one.”
